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Complimentary protection for your shopping
Policy coverage
Below is a limited summary only. For the full list of benefits and the terms, conditions, exclusions, limits, applicable sub-limits and excesses that apply, please view the Purchase Protection terms and conditions and E-Commerce Purchase Protection terms and conditions.
Complimentary Purchase Protection Insurance
Covers you for:
- Loss due to Accidental Damage or Theft, occurring within 180 days from the date of possession of these purchases, up to the benefit limits.
Includes items purchased in physical store, online or given as gifts.
Benefit amount (AUD)
- Per Occurrence Limit: $1,500
- Annual Total Limit: $1,500
Excess
- Nil
Exclusions
(NOTE this list is not exhaustive, please refer T&Cs for full list and definitions)
- Cash, travellers cheques, negotiable instruments
- Any motor vehicle, airplanes, drones, boats, automobiles and motorcycles and any equipment, parts or accessories
- Art, antiques, collectable Items, furs, jewellery, gems, precious stones and fragile items
- Consumables or perishables
- Permanent fixtures eg carpeting, air conditioners, heaters, refrigerators
- Plants or animals
- Access to internet websites, mobile applications, software or data files downloaded from the internet
- Services, shipping, handling, installation or assembly costs
- Loss to the item you purchased online prior to your taking possession of them
- Items damaged through alteration
- Items left unattended in a place to which the general public has access
- Goods purchased for commercial use
- Used and second hand items
Complimentary E-Commerce Protection Insurance
Covers you for:
- Non-delivery/and or incomplete delivery of Goods, that are purchased on the internet, if
(i) unless otherwise advised by the Seller of a delay, the Goods have not been delivered within 30 days of the scheduled delivery date, and
(ii) the Seller has failed to refund You within 60 days of non-delivery. - Improper functioning due to physical damage of delivered Goods that are purchased on the internet, provided
(i) this resulted from physical damage which was apparent or manifest at time of delivery of the Goods to You; and
(ii) the Seller has failed to refund You within 60 days of delivery
Benefit amount (AUD)
- Per Occurrence Limit: $1,500
- Annual Total Limit: $1,500
Excess
- Nil
Exclusions
(NOTE this list is not exhaustive, please refer T&Cs for full list and definitions)
- Animals or plant life
- Cash, negotiable instruments, shares, travellers cheques, or tickets of any description (eg entertainment, sports, travel)
- Consumable or perishable items
- Goods purchased for commercial use
- Access to internet websites, software or data files downloaded off the internet
- Services provided via the Internet such as cinema tickets, air tickets, hotel bookings, car rental, financial advice
- Loss of data
- Goods purchased for resale or items which are used goods, damaged goods or second-hand goods at the time of purchase
- Permanent household and/or business fixtures
- Art, antiques, firearms and Collectable Items
- Furs, watches, jewellery, gems, precious stones and articles made of or containing gold/precious metals
- Goods deemed to be illegal
- Used and second hand items
How can I make a claim?
You can make an insurance claim here or send a notification to obtain a claim form and instructions on what to do after a loss.
The contact details are set out below:
AIG Australia Limited
Level 19, 2 Park Street
Sydney, NSW 2000 Australia
Tel: +61395224111
Customer Service Operating Hours: Monday to Friday 8:30am to 5:30pm AEST
Email: APAC.Mastercard@aig.com
To find out more, please refer to the complimentary E-Commerce Purchase Protection terms and conditions and Purchase Protection terms and conditions.
Don't have a card yet?
With no international or currency conversion fees on purchases, your Latitude 28° Global Platinum Mastercard credit card helps you pay like a local, online or overseas.Important information
1 Latitude 28° Global Platinum Mastercard cardholders will be eligible for a $10 Latitude Reward every statement period which is redeemable for an e-gift card from participating retailers when they spend $1,000 or more on eligible transactions using their credit card within the statement period. Any purchases made by an additional cardholder will contribute towards the primary cardholder's spend threshold. Eligible transactions are based on the date posted and do not include cash advances, cash equivalent transactions, card fees or charges, credits, refunds, reimbursements, Shopper's Protection premiums, interest and balance transfers into an account. The account must be open and not in default of the credit contract when the Latitude Rewards is issued. The Latitude Rewards will be issued by EonX Services Pty Ltd and will be available for redemption via the Latitude App or Latitude Service Centre within 30 days from the end of the statement period. The primary cardholder has up to 18 months to redeem from the date of issue. View full terms and conditions.
2 Purchase Protection Insurance is underwritten and issued by AIG Australia Limited ABN 93 004 727 753, AFSL 381 686, Level 19, 2 Park Street, Sydney NSW 2000 (“AIG”) under a group policy of insurance issued to Mastercard. In arranging the insurance Mastercard acts a group purchasing body under ASIC Corporations (Group Purchasing Bodies) Instrument 2018/751. Eligible persons who can access the complimentary Purchase Protection Insurance are the current holders of the relevant Latitude 28° Global Platinum Mastercard which entitles them to these purchase protection insurance benefits. It is important you read your Latitude 28° Global Platinum Mastercard credit card Purchase Protection Insurance Terms and Conditions. Eligible persons can claim as third-party beneficiaries by virtue of the operation of s48 of the Insurance Contracts Act 1984. Conditions and Exclusions apply to this insurance coverage as set out in the group policy and any insurance document provided to the eligible persons and which both may be amended from time to time. Neither Latitude Finance Australia nor Mastercard guarantees this insurance and do not hold an Australian Financial Services Licence. View full terms and conditions.
3 E-Commerce Purchase Protection Insurance is underwritten and issued by AIG Australia Limited ABN 93 004 727 753, AFSL 381 686, Level 19, 2 Park Street, Sydney NSW 2000 (“AIG”) under a group policy of insurance issued to Mastercard. In arranging the insurance Mastercard acts a group purchasing body under ASIC Corporations (Group Purchasing Bodies) Instrument 2018/751. Eligible persons who can access the complimentary E-Commerce Purchase Protection Insurance are the current holder of the relevant Latitude 28° Global Platinum Mastercard which entitles them to these e-commerce purchase protection insurance benefits. It is important you read your Latitude 28° Global Platinum Mastercard credit card E-Commerce Purchase Protection Insurance Terms and Conditions. Eligible persons can claim as third-party beneficiaries by virtue of the operation of s48 of the Insurance Contracts Act 1984. Conditions and Exclusions apply to this insurance coverage as set out in the group policy and any insurance document provided to the eligible persons and which both may be amended from time to time. Neither Latitude Finance Australia nor Mastercard guarantees this insurance and do not hold an Australian Financial Services Licence. View full terms and conditions.
4 The Flight Delay Pass gives free access to select airport lounges, alternatively cardholders can use their Flight Delay Pass to offset a dollar amount off the total bill at select dining options. This will vary based on location and affiliated LoungeKey Partners at the time. Please note that not all airports offer Flight Delay Pass and the selected airports may be restricted to certain terminals. Access to and use of the Flight Delay Pass is subject to the Terms of Use which are subject to change. Further details of the list of lounges that cardholders are eligible to visit and the specific conditions applicable to each lounge access (Conditions of Use) may also be accessed in the Terms of Use. Participating lounges and their Conditions of Use are subject to change.
Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.