ID image compromised
Information, updates and advice for those impacted.
The following guidance applies to those who received a direct notification from Latitude advising them that an image of their identity document was compromised.
Passports
Driver Licences — Images Compromised
IMPORTANT NOTE: If we have notified you that an "image" of your driver licence was compromised, it is highly recommended that you take action.
The image of your driver licence that was collected as part of your application for credit may no longer be the licence you currently have (e.g. you may have replaced it since you submitted your application).
Please see the guidance below for the relevant Australian state or territory or New Zealand as applicable.
Other identity documents
If we notified you that details of other identity documents were compromised, we recommend that you contact the issuing agency for advice and recommendations on the appropriate steps to follow.
This may include any proof of age card, worker permit or other licence or type of identity document you provided to us as part of your application.
Reimburse replaced ID documents
As part of our response to the cyber-attack, Latitude will reimburse customers needing to replace their stolen ID document.
To complete this form, you will need to provide your reference number, BSB/Bank account number (for AU) or Branch code/bank code/account number and suffix (for NZ).