Pay Later Service Terms
1. Acceptance of the Terms of Use
The following Pay Later Service Terms apply between LatitudePay Singapore Pte Ltd (“LatitudePay”, “we”, or “us”) and the user (“you”) of this payment option.
In addition to these Pay Later Service Terms, your use of the LatitudePay Services are governed by our Terms of Use, which include your agreement to:
If you do not agree to these terms, you must not access or use the Pay Later Service. The Pay Later Service Terms combined with our Terms of Use are a contract between you and LatitudePay.For the avoidance of doubt, LatitudePay does not provide any credit line or facility to the user and the Pay Later Service does not constitute a lending or credit facility.
Description of the Pay Later Service
Pay later in instalments (the “Pay Later Service”, or “Pay Later”), provided to you by way of an app or a web portal is your gateway to make purchases from our participating merchants with an interest free instalment plan.
We offer Pay Later options which allow you to pay in 3, 6 or 12 instalments.
If you are offered, and agree to use, the Pay Later Service, you acknowledge that the relevant participating merchant will sell and assign its right to receive the deferred payment from you to LatitudePay. LatitudePay will then provide you with an instalment payment solution whereby you have the option to pay for your purchase with a credit or debit card in the agreed number of substantially equal payments. You can elect to pay more for your first payment, in which case the remaining amount due will be equally divided across the subsequent payments.
You will make your payments directly to LatitudePay using your card via your LatitudePay account on the LatitudePay Mobile App or web portal.
How it works
- Use your own valid debit or credit card to pay (no prepaid cards).
- You pick an instalment plan that has 3, 6 or 12 monthly payments.
- The first payment is charged when the merchant confirms your order, the subsequent payments are automatically charged every 30 days after that.
- If you return your goods we will automatically reduce the amount you owe us. If you already paid us for a refunded order, we will refund the balance back to your original payment method. Any fees payable by you to us will be retained by us.
- If you have questions about the quality or delivery of your order or services, please contact the merchant where you made the purchase.
- The issuer of your card may charge interest or fees under your agreement with them. If you have any questions about those charges contact your card issuer.
Is there any cost to use the Pay Later Service?
We do not charge interest under the Pay Later Service.
The following fees may be payable by you.
| Instalment Term | Fee Type | When Payable | ||||||||||||||||||||||
| Pay in 3 | Admin Fee | Not applicable. No fees are payable when you follow your automatic payment schedule. | ||||||||||||||||||||||
| Pay in 6 | Admin Fee |
A monthly admin fee is charged at 0.6% of the order value or S$0.50 whichever is higher. A monthly admin fee is payable for each instalment, capped at 6 months. LatitudePay may offer a promotional admin fee from time to time.
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| Pay in 12 | Admin Fee |
A monthly admin fee is charged at 0.6% of the order value or S$0.50 whichever is higher. A monthly admin fee is payable for each instalment, capped at 12 months. LatitudePay may offer a promotional admin fee from time to time.
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Pay in 3, 6 or 12 for orders made before 1stMay 2023
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Late Fees |
If you fail to make the scheduled payment on the due date, we will notify you in writing and provide you a courtesy 2-day grace period so that you can update your payment method or ensure enough funds are available on your selected card. If you fail to make a payment by the end of the courtesy grace period you will be charged a late fee per late, failed or missed scheduled payment each month. The late fee starts at S$15 for order values up to S$999.99 with an additional S$15 thereafter, refer to below table.
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Pay in 3, 6 or 12 for orders made on or after 1st May 2023
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Late Fees |
If you fail to make the scheduled payment on the due date, we will notify you in writing and provide you a courtesy 2-day grace period so that you can update your payment method or ensure enough funds are available on your selected card. If you fail to make a payment by the end of the courtesy grace period you will be charged a late fee per late, failed or missed scheduled payment. · The late fee is a minimum of S$5.00 or 1.5% of the order value, whichever is higher. · Late fee is payable for any and each late, failed or missed instalment payment/s monthly. · Total Late fees are capped at an amount equal to 10% of the original order value. |
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| Pay in 3, 6 or 12 | Card Fees | The issuer of your card may charge interest or other fees under the terms of your card agreement. |
Eligibility
In order to be eligible for the Pay Later Service, you must:
- be a Singaporean citizen, EP-pass holders, S-pass Holders or permanent resident;
- be at least 18 years old at the time of purchase;
- have a valid email address;
- have a mobile number issued by a Singaporean telecommunications carrier;
- have a billing and mailing address in Singapore; and
- possess a valid credit card or debit card that is tied directly to an operating bank account located in Singapore
Any application for the Pay Later Service with a limit in excess of SGD 2,000 is subject to a credit assessment. You must provide information about your income as part of this process and you must update us in the event of any significant income change.
By using the Pay Later Service, you represent and warrant that, you meet the above eligibility requirements at all times, and that all information provided by you is true, complete and up-to-date. You also agree to and will abide by all of these Pay Later Service Terms.
LatitudePay has the right to deny, vary or reduce your limit, suspend or otherwise terminate the Pay Later Service if we consider it appropriate to do so in our sole discretion.
Privacy and your personal information
To offer you the Pay Later Service, we need to collect and process your personal information. The information will be used:
- to verify your identity as part of our due diligence process;
- to facilitate credit information sharing and, where applicable, undertake credit assessments;
- for associated verification and repayment purposes; and
- for other related matters.
We encourage you to read our Privacy Policy for a more detailed understanding of how we process and protect your data.
Your obligations
You shall always provide accurate and up-to-date information and use your own and correct identity. You will notify LatitudePay of any significant changes to your income information to ensure we provide you a spend limit suitable to your situation.Any use of information that does not belong to you or that you are not authorised to use, or the use of the Pay Later Service in a non-prescribed way, will be seen as a misuse. LatitudePay reserves the right to block you from using the LatitudePay Services further in the event of such misuse.
Authorization to charge payment method
You represent that you are authorised to use the payment method and authorise LatitudePay to (1) debit, withdraw or charge your payment method and (2) to initiate any credit, debit or charge to your payment method in order to process any returns, chargebacks, reversals, refunds, corrections or other necessary adjustments. All card payments are subject to authorization by your card issuer. LatitudePay will process the payment when your order with the merchant has been confirmed.
Your relationship with merchants
LatitudePay is not in any way responsible for the goods or services you order or purchase from merchants, including, without limitation, the quality of such goods and services and how and whether such goods or services are delivered. LatitudePay does not provide any endorsements or guarantees for any goods or services offered for sale on third party websites linked to the LatitudePay Services. LatitudePay does not warrant the accuracy or reliability of any information or marketing messages contained in the third party websites linked to the LatitudePay Services. You must contact the merchant to resolve any issues you have with respect to the goods and services you ordered or purchased from the merchant, including, without limitation, any issues relating to shipping and delivery, product warranty, product return, and the terms of any agreements you entered into with the merchant in connection with your order or purchase. Further, you may have certain dispute rights through your credit card issuer if you pay with a credit card. Any disputes filed with your credit card issuer shall be between you and the issuer, and LatitudePay shall not be held liable for such disputes.
Accepted cards
We may limit the types of cards we accept at our discretion. If a type of card is not accepted you will be notified before the purchase is completed. Valid credit and debit cards issued in Singapore that are not scheduled to expire in the near future are accepted. We do not accept prepaid cards. If we accept a card we will authorise the card for the 1st instalment amount, which could be 1/3, 1/6 or 1/12 depending on the chosen instalment plan. This amount will not be charged until the merchant confirms the order, but your card issuer may restrict access to the authorised amount while pending.
Due date
When using the Pay Later Service, your first payment will be charged once your order is confirmed by the merchant. Each subsequent payment will be due every 30 days after the first payment is charged to your card. Future payments are automatically charged to your card on the due date. In the event the merchant does not charge for your entire order at the same time, we will create a different Pay Later order for each merchant charge. Each of these order parts will have its own due date depending on when the merchant confirms that part of your order. This situation may occur where a merchant does not deliver all the items or services at the same time of the order placement, and makes a new charge when the products and/or services are delivered.
Late payment
If we are unable to charge your selected payment method for the amount due on your due date we will notify you in writing, and provide you a courtesy 2-day grace period so that you can update your payment method or ensure enough funds are available on your selected card. If you update your card, we will attempt to collect the late payment immediately. Otherwise we will attempt to charge your original card or previously added card(s) again after the two-day period. It is important you ensure enough funds are available to complete your payment on the due date.
If you fail to make a payment by the end of the courtesy grace period you will be charged a late fee (as noted above), and will be unable to make new purchases using the Pay Later Service. We may continue to attempt to collect overdue and currently due payments, or invoice you separately for the unpaid total.
Returns
Any returns or refunds credited to your purchase will reduce your outstanding balance, but do not count as payments. If there is an outstanding balance, you will need to continue to make your previously notified payments (and any fees payable) at the scheduled due dates until your balance is paid in full. If you have a credit balance you authorise us to credit the balance back to your card, or any other card we have on file for you.
Default
You will be in default if you: (a) fail to make any payment by due date after any applicable grace period(s); (b) become the subject of insolvency or bankruptcy proceedings; (c) supply false, misleading, or incorrect information to us; or (d) violate or are unwilling to comply with any provision in these terms.
If you are in default LatitudePay may: (a) charge the outstanding balance on your purchase immediately, using any card we have on file for you or by a separate invoice; (b) employ a debt collection agency to receive payment and you will have to pay all reasonable costs (including attorney’s fees) incurred by LatitudePay and/or the debt collection agency; and (c) report default information to credit bureaus.
Credit report access and reporting
By agreeing to these terms, you authorise LatitudePay to obtain credit reports about you from consumer credit bureaus. We may report information about your order to consumer credit bureaus. Late payments, missed payments, or other defaults on your purchase may be reflected in your credit report.
Card management
We do not store your card details in our systems. We authorise and process your future charges using card processors that comply with strict industry standards. You may manage your card(s) through our consumer web portal or the LatitudePay Mobile App.
Debit card transactions
If you use a debit card, you authorise LatitudePay to initiate pre-authorised transfers from your account. The amount of each transfer is disclosed during the creation of your order. You agree we may initiate transactions in the amounts listed, or less, in the event that part of your order is returned or not fully captured. You will receive your final payment schedule through email and/or SMS, and available through the LatitudePay Mobile App, once the merchant confirms your order. If you would like to cancel pre-authorised transfers from your account you may change your payment card or contact your financial institution. You agree these terms will serve as your copy of your authorization for LatitudePay to initiate pre-authorised transfers. We will provide notice within 2 days after each payment confirming that you have paid the amount listed in your payment schedule (or less, in the event part of the order is returned or not fully captured).
Statements
You will have access through our consumer web portal or the LatitudePay Mobile App to statements showing your use of the Pay Later Services and payments for so long as you have the Pay Later Service.
Changes to terms
We may change these Pay Later Service Terms from time to time, by providing notice of the changes on our platforms. We will provide at least two (2) weeks prior notice of any new fees, increases to fees or other material changes
LatitudePay
LatitudePay Singapore Pte Ltd., (UEN: 202127429E)
Complaints
For complaints, the information provided on our website applies. If you have a complaint towards LatitudePay, you can submit your complaint through our customer webform.
We are committed to responding to any complaints and disputes in a way that is prompt, efficient and transparent, consistent with the law and fair to all parties.