Scammers are targeting Latitude customers by impersonating Latitude staff through fake emails and phone calls

We've received various reports of calls claiming to be from Latitude asking customers to authorise a transaction or a refund on their account.

Here’s how the scam works:

• It starts with a phone call: The scammer calls, claiming to be from the Fraud Team, and says there’s suspicious activity on the customer’s account.


• Gaining customer’s trust: The scammer promises to “help by deleting the suspicious transactions”. They convince the customer to share a verification code that has been sent via email or text, which gives them full access to the Latitude app and the account information.


• Card details potentially stolen: Once in the account, the scammer may ask for full card details or even partial digits (like the 9th to 12th digit), as well as the expiry date and CVC. They might also ask for a One Time Passcode or request for Apple Pay, Samsung Pay or Google Pay to be activated on the account, then commit fraud.

Remember – Latitude staff will never ask you to share sensitive details such as verification codes, full card details, PIN numbers, or one-time passcodes. If you receive a request from anyone to share a code over the phone, in an email or via SMS, do not share it. We’ll never ask you to log into your account by clicking a link or request remote access to your computer or device, or transfer money to another account.

Protecting yourself

• Hang up on suspicious callers claiming to be from Latitude.


• Call Latitude using the number listed on our official website or on the back of your card to confirm whether a call or message is real. Don’t call the number provided in a message.


• If you receive a call from someone claiming to be from Latitude and requesting a verification code, hang up immediately.